Frequently Asked Questions


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Frequently Asked Questions (FAQ)

We know you have many things to do when planning your wonderful wedding, and we want to help! Periodically, we'll be updating this section as new questions are sent to us.

Can I Personalize Items?

Most of our wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts are engraved for you at no charge. Items may also be purchased without engraving. Please order your engraving carefully. Engraved items cannot be returned! Check the items description for the style of engraving offered. Click on the arrow to the right of style to select your engraving format. The options provided are the only formats available for that item. Your engraving instructions are taken directly from your online order form. We do not modify your engraving request in any way. Please be careful when entering your engraving instructions on your order form. Remember, personalized wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts cannot be returned or exchanged.

Name: Carol Ann Lewis
Single Initial: C
Initials: CAL
(First Initial, Middle Initial, Last Initial. All same size letters.)
Monogram: CLA
(First Initial, Last Initial, Middle Initial.)

  Re:  A Couple's Monogram:

Here in North America, our monograms consist of three letters. The bride's initial is followed by the last name initial which is followed by the groom's initial. For example, if the bride's name is Sarah, the groom's name is Daniel, and their last name is Parker, their monogram initials will be 'SPD'

Delivery Time?

We work extremely hard to get your order processed within 2-3 business days. Personalized items are processed individually, therefore, these items can take a little longer to complete. For this reason, we have added processing time notes to the product descriptions for these personalized items. For Example: "This personalized item may take up to 4-5 business days to ship." If you order 3 items that do not have special processing times, then your order will ship within 2-3 business days. But, if you order any one item on your order that states "4-5 business days", your entire order will ship in 4-5 business days because we ship all your items at one time to lower your shipping costs. On average, most packages will be completed and arrive to you within 5-10 business days depending upon your location. If any of the products you have placed on your order are on a back order status, we will notify you by telephone or e-mail.

Rush Deliveries?

You may upgrade your shipping for a fee in addition to regular shipping & handling charges. We offer Express shipping at $28.50 Rush delivery is $57.00, there is no overnight delivery available. Our processing time has been included in the estimated time of arrival. Orders placed on Friday will ship within two business days. Please note that business days do not include Saturday or Sunday.

Shipping Options?

Shipping charges are flat rate, $9.99 for Regualr Ground Shipping and $28.50 for Express. Standard shipping charges apply to the continental United States. Our carrier for deliveries within the US is USPS.  (We have the right to update and/or change shipping charges at any time). Rush delivery is available at an additional charge. Please be aware that personalized items cannot ship to a P.O. Box address.

Regular — $9.99  (Some items are unusually large and/or heavy and have a shipping surcharge added to the shipping rate.)

Regular shipping charges apply to the continental U.S. 

Express — $28.50 (Some items are unusually large and/or heavy and have a shipping surcharge added to the shipping rate.)

Canada, Alaska, Hawaii, and Puerto Rico Surcharge — $18.00
All orders shipped to Canada require an additional $18.00 surcharge. These orders are shipped through the US Postal Service (USPS).

Will My Credit Card & Personal Information Be Safe?

Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.

You will not receive e-mail from us (other than customer service e-mail related to a particular order or request of yours) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us. We are not in the business of selling customer information to others. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals, unless that company or individual is affiliated with us or acting as an agent to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments. and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes.

Can I ship to International Locations? 

If you need international shipping please give us a call to get a quote.  Curently, only items with SKU #'s that begin with WS are eligible for international shipping. 

How Do I Order Online?

Simply click the "Add to Cart" button located next to the product of choice. It will be added to your order and shown inside of your shopping basket. If an item such as wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts is available with personalization the screen will prompt you to include your special instructions just after the "Add to Cart" button has been clicked. If you want more that one item, just change the quantity field from zero (0) to your desired number. Personalized and engraved wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts must be entered individually, your screen will automatically itemize the quantity and the engraving can be entered on individual lines (i.e., 1 mug with initials "ABC" then another with initials "DEF"). If you would like to continue to browse our boutique after adding a given item to your shopping cart, simply click "Continue Shopping" or click your back button. If you have changed a quantity, specified engraving, or a size/style, click "Refresh Cart". If you wish to remove an item from your cart, change the quantity field to zero (0) and click "Refresh Cart". When you are ready to purchase proceed to "Check Out" by clicking on the "Check Out" button below your items displayed.

Returns, Exchanges, Cancellations, or Modifications?

Wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts that have been personalized with engraving and/or embroidery are nonrefundable. For all other wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts, a refund will be given for the unwanted portion of your order (except for rush fees and shipping & handling). After processing your return, you will receive a receipt of credit within 7-10 business days. If you wish to make an exchange, we will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We charge shipping & handling for exchanged orders being reshipped.

Once an order has reached our distribution center an order cannot be cancelled or modified. If the order is unwanted you will need to ship the order back to us as a return or exchange.

All items must be returned within 30 days of receipt.

Damaged Items?

Our staff works hard to ensure that you receive your wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts safely. We will replace any of your items that arrived and were damaged during shipping. You must notify us immediately (within 5 days) if the item is damaged in shipping. A phot may be required for items broken or damaged in delivery. Note all product descriptions and images very closely before check out as we can not replace items that note specific characteristics of the product that you may not have realized before ordering.

Product Availability/Backorders?

Most of our wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts are in stock at all times, unless otherwise noted to be a special order item, though there are some occasions where wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts may be backordered. If something you have ordered is out of stock one of our operators will call or e-mail you. Upon contact from our customer service representative you will have the choice to hold your entire order until the backordered merchandise has arrived, or to ship the items separately for an additional shipping fee. If we are unable to reach you and you have not attempted to contact us with instruction, your entire order will be held and will ship complete upon arrival of the backordered merchandise.


We do not have a catalog at this time, but we do offer the best pricing available on our products.  


Unfortunately, we do not have a physical shop that you can walk into and visit.   We are a member of the Better Business Bureau, Secure Hacker Safe we site, offer discount pricing and free shipping on most orders over $125.00!  We offer only quality products from the best names in the wedding industry.

Comparing the Forever Frame to the Unity Sand Shadow Boxes offered from Cathy's.

Here is a a video comparing The Forever Frame with the less expensive Unity Sand Ceremony Shadow Boxes from Cathy's:

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